Frequently Asked Questions

Everything you need to know about our power solutions and services.

What is the standard shipping time for orders?

Standard shipping typically takes 3-5 business days within the continental United States. International shipping times vary by location, usually ranging from 7-14 business days.

Does RAVPower offer a warranty on electronics?

Yes, all RAVPower products come with a standard 12-month warranty. Customers can extend this to 18 months by registering their product on our official website within 30 days of purchase.

What is your return policy for defective items?

We offer a 30-day money-back guarantee for any reason. If your product is defective, we will provide a prepaid shipping label and issue a full refund or a replacement at no extra cost.

Are RAVPower portable chargers compatible with the latest iPhones and Android devices?

Absolutely. Our power banks feature PD (Power Delivery) and iSmart technology, ensuring fast and safe charging for the latest iPhone, Samsung Galaxy, and other USB-C powered devices.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

How can I track my package after it has shipped?

Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress in real-time.