Returns & Exchanges
At RAVPower, we stand behind the quality of our power banks and charging accessories with a 30-day money-back guarantee for any reason. If you are not completely satisfied with your purchase, we offer a straightforward return process to ensure your power needs are met.
Initiate Your Request
Contact our customer support team with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the item in its original packaging, including all cables, wall adapters, and user manuals that were included in the initial delivery.
Ship the Product
Affix the provided shipping label or send the package to our designated return center, ensuring the RMA number is clearly marked on the outside of the box.
Receive Refund or Replacement
Once our technicians inspect the returned electronics, we will process your full refund or ship out a replacement unit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing